Please fill out all information on the form before submitting your order so that we can carry out the shipment as smoothly as possible.
We do not accept returns for international orders except for very special cases.
For local orders, to return you must consider the following:
You have to return the piece within 7 days
Shipping and other import tax fees will not be refunded.
Any usage/missing/damaged return goods will be not accepted.
All product jewelry orders will usually be shipped to you within 7 - 14 days, depending on the product availability of the stock.
We will send you the shipping reference number once we ship the item.
ORDERS WITHIN THE UAE
All UAE orders are shipped using Fetchr. This service aims to deliver within 2-3 working days.
ORDERS TO THE REST OF THE WORLD
All of our orders are shipped via FedEx and are fully trackable. They will require a signature upon delivery.
The weight of the pieces may not be 100% accurate and may have a 10% variation, since every product slightly varies during the manufacturing process.
Every order is especially manufactured for the customer.
All the prices are in AED.
Repairs and re-plating
The pieces of Tears collection are made of gold-plated silver through the process of electroplating.
Gold-plated jewelry will wear off over time, but you can ensure that it lasts as long as possible by taking extra care when wearing, storing and cleaning.
All Alia bin Omair jewelery is handcrafted in Dubai using the utmost care and it is super important to us that the piece maintains its beauty and aesthetic value. Due to natural wear and tear over time, your jewelry may require a little TLC.
For any enquiries or quotes for repairs, re-polishing or re-plating, please contact at firstname.lastname@example.org